Customer Service (Diploma)

  • Course Summary
  • Entry Requirements
  • Unit Structure
  • Fees & Funding
  • Developing Your Career

Customer Service qualifications provides the learners with a wide range of skills to be used in Retail and other customer service environments. These qualifications aim to recognise the skills developed by learners who are either working or looking to work in the Retail industry.

Course information:

Course Level: Level 2
Duration: 6 months - 8 months
Structure: Internally assessed, externally moderated (No examination)
Mode of Learning: Classroom / Workplace

There are no formal entry requirements for these qualifications. However, for qualifications at level 3 or higher some prior learning can be beneficial. For example, if you are looking to do a Level 5 qualification, ideally, you should be qualified at Level 4 or its equivalent. However, this is not mandatory.


Note: Each application is assessed on individual merit and if you are in doubt, please contact one of our Advisers.

For Unit Structure:

Please contact us :
Email: info@mediprospects.org.uk
Tel: 0208 472 5621, 0208 472 6060
Fax: 0208 552 7370

Education & Skills Funding Agency

Education & Skills Funding Agency (ESFA) is an executive agency, funding more than 1000 colleges, Training Centres and Employers annually with more than £3.7 Billion per year. The Apprenticeship and Traineeship programmes are funded through SFA and it is also responsible for retaining information about the Learners, Apprentices and Trainees.

Other responsibilities:

  • Managing Advanced Learner Loan (including 19+ ALL*)
  • Funding National Careers Service
  • Maintain Individualised Leaner Record (ILR) data

For more information :
Please call 0208 472 6060 or visit Education & Skills Funding Agency
*Subject to review for 2017-18 Funding year

European Social Fund

The European Social Fund (ESF) is the main mechanism through which EU residents are supported to progress towards positive outcomes. Working alongside the SFA, ESF funds a wide variety of programmes across the UK.
Between 2014 and 2020, ESF focuses on investing in skills, employment opportunities and promotion of social inclusion.
For more information :
Please call 0208 472 6060
or visit European Social Fund

Advance Learner Loan

Advanced Learner Loan is a provision managed by Skills Funding Agency which allows Learners to take up learning loans to pay for learning at Level 3 or above. Advance Learner Loans are a great way of financing learning and the loan eligibility doesnít depend on income and there are no credit checks.

For courses starting before 1st August 2016

  • You must be aged 24 years or over at the start of the course and
  • Your course must be at Level 3 or Level 4
  • At an approved Training Provider or College in England

For courses starting after 1st August

  • You must be aged 19 years or over at the start of the course and
  • Your course must be at Level 3 or Level 4
  • At an approved Training Provider or College in England

*Your residency status will also determine whether you are eligible for the loans or not.

Advance Learner Loan Repayment

You only start the repayment if all of the following conditions are met:

  • The course has finished
  • You are earning more than £21,000 a year

If you are working with earnings more than £21,000 a year, your employer will calculate your repayment amount and will take it out of your salary with tax.
If you have taken the Advanced Learner Loan for an Access to Higher Education course, Student Finance England will ëwrite-offí any outstanding balance for the Access to Higher Education once you complete a Higher Education Course.
For more information:
Please call 0208 472 6060 or visit
Advance Learner Loan

Discretionary Learner Support

For Learners who have taken out an Advanced Learner Loans and have financial difficulties, Discretionary Learner Support may be available from their learning provider. These funds are not an entitlement and Learning Providers are required to establish clear rationale* as to why the funding was provided. These funds are not to be repaid along with the Advanced Learner Loans.
For more information:
Please call 0208 472 6060 or visit
Discretionary Learner Support

Career Service

Mediprospects operates a MATRIX accredited (Since 2012) Information, Advice and Guidance Service which is available to everyone who visits the Centre without any costs. Our Careers Advisers are trained to find out about your future aspirations and map out how you can get there.
If you are unsure about your next steps in learning, work or career, our Advisers can help you make decisions that are best for you.
Information, Advice and Guidance (IAG) service can help you to:

  • Find out what you are skilled at
  • Decide about your career
  • Find work
  • Find learning opportunities
  • Build confidence
  • Prepare CV
  • Get ready for job interviews
  • Apply for University places
  • And much more

Call us today to book an appointment with an IAG Practitioner. You can also find out about your career options by visiting this website: Skills Funding Agency