Apprenticeship in Customer Service: Launch your career in a fast-moving retail environment and learn new skills to prepare you for a rewarding career. The apprenticeship in Customer Service comprises of:

  • Vocational learning in Adult Care
  • Functional Skills in Maths, English & ICT (if needed)
  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills


Programme Information: Intermediate apprenticeship

  • Duration: Minimum 12 months
  • Vocational learning: QCF Level 2 Diploma in Health & Social Care or its RQF equivalent
  • Functional Skills: Level 1 or GCSE Equivalent
  • Mode of Learning: Workplace / Classroom
  • ERR: Level 2 Award in Employee Rights and Responsibilities


Advanced apprenticeship

  • Duration: Minimum 12 months
  • Vocational Learning: QCF Level 3 Diploma in Health & Social Care or its RQF equivalent
  • Functional Skills: Level 2 or GCSE Equivalent
  • Mode of Learning: Workplace / Classroom
  • ERR: Level 2 Award in Employee Rights and Responsibilities


* All apprenticeship programmes are subject to changes, more information can be found here: https://www.instituteforapprenticeships.org/apprenticeship-standards/

Entry requirements:
Intended for apprentices aged 16 -23 who are permanently resident in the UK, there are no other formal entry requirements for these programmes. Please speak to one of our Advisers for more detail.

For more information:
Email: info@mediprospects.org.uk Tel: 0208 472 5621, 0208 472 6060 Fax: 0208 552 7370

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